Nokia Recruitment Drive for Experience | Bachelors Degree or equivalent | Telecommunications| Chennai
Company Profile :
Nokia is a global leader in creating the technologies at the heart of our connected world.We are innovators of the global nervous system: the evolution of networks into a seamless fabric of interconnected intelligence supporting our digital lives.We invent, design, and deploy sustainable technologies that make a real difference in the lives of people.
COMPANY WEBSITE : www.nokia.com
JOB ID: 105438
Job Field Area : Telecommunications
Qualification – Eligibility Criteria :
- Bachelors Degree or equivalent
Skills : Good Communication Skills
• Able to lead team of technical support engineers and specialists, to setup new services, transition complex projects, manage technical escalations and emergencies, bring continuous improvement and automation to the services
• Able to work across multi-national matrix organization
• Demonstrate high degree of competence in the various components and provide end to end support and consultation to the regional counterparts
• Is capable of improving the way how case management and escalation are conducted and exceeds customer expectations
• Possess very good understanding of support processes, tools (resolve, assist etc.) & key performance indicators
• Experts/designers Level Certification, extras and support development of certification as TCO (technology content owner)
• Ability to work independently to find & implement solutions in high pressure like emergencies and escalations
• Possess excellent troubleshooting skills and knowledge of troubleshooting tools like Wireshark, snoop traces etc.
• Ability to help senior engineers with detailed technical analysis
• Able to demonstrate strong sense of business ownership
• Liaise with the 3rd parties for the setup of products/components under their support to provide an end to end and effective service to the region
• Self-starter, Quick learner, sharp analytical skill
• Excellent customer relationship skills and service orientation.
• Excellent team work skills.
• Ability to design labs, technical support automation
• Rich experience in technical support. Understanding of multi-tiered technical support model-L1, L2, L3, L4 etc.
• Excellent English – MUST, other languages – meaningful advantage.
• Has good interpersonal skills, professional presence and service attitude.
• Open to travel
• Ability to help engineers with troubleshooting and detailed technical analysis
• Drives collaboration in technical forums and contributes into problem solving. Drives knowledge database content creation
and acts as reviewer
• Own the pre-sales of the technical support services
7 – 10 Years
Placement Papers :
– Excellent Customer Focus
– Linux/Unix knowledge
– Shell scripting
– Rich Telecom background knowledge with expertise on at least one telecom domain
– Good understanding of advanced troubleshooting tools and techniques
– Expertise in technical support processes (SLAs, OLAs, Case Lifecycle, Emergencies, RCA, Tools)
– Expertise in handling Emergency/Escalation Situations
– Excellent Verbal and Written Communication Skills
– Flexibility to work in shifts and 24*7 emergency support
– Can lead Upgrade/updates and develop Upgrade/update guidelines for a specific network or Advanced troubleshooting with E2E understanding and support/tsh of complex network
– Has Powerful Engineering Influence (technical solutions, processes definition, project lead)
– Can coach, support, train and independently start such activities and create relevant content
– Has ability to take on difficult matters and help solve conflicting views
– Institutionalize the practices across teams involved in similar activities across the organization
Interested and eligible candidates apply this position by following link as soon as possible
Link to Apply : Apply here
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