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Nokia Recruitment Drive for Experience | Bachelors Degree or equivalent | Telecommunications| Chennai

Nokia  Recruitment Drive for Experience | Bachelors Degree or equivalent | Telecommunications| Chennai

 Company Profile  :   

Nokia is a global leader in creating the technologies at the heart of our connected world.We are innovators of the global nervous system: the evolution of networks into a seamless fabric of interconnected intelligence supporting our digital lives.We invent, design, and deploy sustainable technologies that make a real difference in the lives of people.

COMPANY WEBSITE : www.nokia.com                                                  

How to Get Job Easily

JOB ID: 105438

 I have less than 60% in 10th,12th or Graduation.Can I get a good Job?

Job Field Area : Telecommunications

Qualification – Eligibility Criteria :  

  • Bachelors Degree or equivalent

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Skills : Good Communication Skills

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• Able to lead team of technical support engineers and specialists, to setup new services, transition complex projects, manage technical escalations and emergencies, bring continuous improvement and automation to the services
• Able to work across multi-national matrix organization
• Demonstrate high degree of competence in the various components and provide end to end support and consultation to the regional counterparts
• Is capable of improving the way how case management and escalation are conducted and exceeds customer expectations
• Possess very good understanding of support processes, tools (resolve, assist etc.) & key performance indicators
• Experts/designers Level Certification, extras and support development of certification as TCO (technology content owner)
• Ability to work independently to find & implement solutions in high pressure like emergencies and escalations
• Possess excellent troubleshooting skills and knowledge of troubleshooting tools like Wireshark, snoop traces etc.
• Ability to help senior engineers with detailed technical analysis
• Able to demonstrate strong sense of business ownership
• Liaise with the 3rd parties for the setup of products/components under their support to provide an end to end and effective service to the region
• Self-starter, Quick learner, sharp analytical skill
• Excellent customer relationship skills and service orientation.
• Excellent team work skills.
• Ability to design labs, technical support automation
• Rich experience in technical support. Understanding of multi-tiered technical support model-L1, L2, L3, L4 etc.
• Excellent English – MUST, other languages – meaningful advantage.
• Has good interpersonal skills, professional presence and service attitude.
• Open to travel
• Ability to help engineers with troubleshooting and detailed technical analysis
• Drives collaboration in technical forums and contributes into problem solving. Drives knowledge database content creation
and acts as reviewer
• Own the pre-sales of the technical support services

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7 – 10 Years

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 Placement Papers :





– Excellent Customer Focus
– Linux/Unix knowledge
– Shell scripting
– Rich Telecom background knowledge with expertise on at least one telecom domain
– Good understanding of advanced troubleshooting tools and techniques
– Expertise in technical support processes (SLAs, OLAs, Case Lifecycle, Emergencies, RCA, Tools)
– Expertise in handling Emergency/Escalation Situations
– Excellent Verbal and Written Communication Skills
– Flexibility to work in shifts and 24*7 emergency support
– Can lead Upgrade/updates and develop Upgrade/update guidelines for a specific network or Advanced troubleshooting with E2E understanding and support/tsh of complex network
– Has Powerful Engineering Influence (technical solutions, processes definition, project lead)
– Can coach, support, train and independently start such activities and create relevant content
– Has ability to take on difficult matters and help solve conflicting views
– Institutionalize the practices across teams involved in similar activities across the organization

Best Consultancy in Bangalore

Location: Chennai


Interested and eligible candidates apply this position by following link as soon as possible

Link to Apply : Apply here

Hope this helps !!

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Good Luck Friends!!!
God is always with you. 
With Best wishes and Best Regards,

Adroit Joy  

If you have any problems, need any suggestions, need any interview questions, Please Ask me here.

BJS Bangalore Job Seeker
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